Shipping and Returns

We thank you for your order and hope that you find comfort and security wearing CUI Wear garments.

Trading terms

We aim to deliver to addresses within the UK within seven working days, however please allow 28 days for delivery. Prices quoted on our website are those ruling at the time of purchase and can be subject to change without notice.

Shipping

Shipping

Delivery

Cost

Location

Next day
DPD

24hrs – if order placed before 12noon

£5.95

UK

Next day
DPD - Over £70

24hrs – if order placed before 12noon

Free

UK

Courier

7-21 days

£12.00

Europe (Including EIRE)

Courier

7-28 days

£20.00 *

Worldwide

 

Shipping costs will be calculated and added to your shopping basket as you complete your online purchase. Please note we cannot take responsibility for any import or custom charges incurred in the country of delivery.

* Please note worldwide costs may fluctuate depending on the weight of the package and current courier charges.

Returns

For your peace of mind, If you are not completely satisfied please initiate the return process by calling for a returns reference on 0800 279 2050 or email customersupport@cuiwear.com and send the goods unused, unworn and unwashed with all labels still intact in their original packaging within 28 days for a full refund of the price you paid for each item less the delivery charge. This is under The Consumer Protection (Distance Selling) Regulations 2000. CUI International Ltd. reserves the right to refuse any repayment or replacement of any return which is deemed damaged, to of been worn or contaminated.

CUI International Ltd are not responsible for local duty/tax charges in your local country.

All returns postage charges are deemed payable by the customer unless the product is deemed faulty by CUI International Ltd.

You can expect a refund in the same form of the original payment within 30 business days.

If any product returned to CUI International Ltd is lost in transit, this will remain the buyer’s responsibility to claim with the carrier.

Bespoke

Bespoke garments are non-returnable however to ensure that you are completely satisfied with our service we can offer if required, one free adjustment to your special order within 28 days from receipt.

CUI International Ltd bespoke made to order garments can take up to four weeks for delivery.